Dear Medical Professionals,
This is broad category that encompasses doctors, nurses, office staff, receptionists, schedulers, ad nauseum…
Go back to charm school because you all suck this week!
As a person with a partridge and a pear tree’s worth of disabling conditions that I have had for 10 years, I understand and have seen how much medical care in NYS has gone in the crapper since then.
Guess what? I don’t give a damn. You chose to enter the profession. I didn’t choose to be permanently disabled and have to deal with your attitudes about being in a ACA medical profession in 2015 so suck it the hell up or find another job. Our president and the media tell me the economy is very good and there are lots of jobs!
Case in point – vascular surgeon’s office. (Yes a lovely new old development in the litany of “conditions that I have” needs to finally be addressed!)
On the news the other morning they said that there was an accident backing up traffic at 7:30 am. There is more than one way off this traffic accident area in which to reach your office.
My appointment, scheduled way over a month ago, was for 10:30 am. I arrive at 10:18 am.
At 11 am when I hobble crippledly up to the recpetion area to inquire what is going on with my appointment and I am told then, and only then, that, “There was an accident. Patients were late, the doctors were late.” in a rude and snotty tone.
I replied, “Well I was early, and was not informed of any of this so that I could have made a choice with my time. Most doctors offices either inform the patients at check in of a delay with an apology and give the patient the option of rescheduling. You did neither.”
Honey here’s a tip – I know I’m a bitch. I wear the badge proudly. I also know that as a vascular group you are used to dealing with geriatric patients that don’t have 5 children and a busy Christmas schedule and that can wait 3 hours while you make excuses for bad business practices. I also know that most of them have hearing issues. I do too, but not when you speak that loudly and say, “I’m tired of hearing people bitch!” do not expect me to not hear you.
Really? You are tired of it. Well honey listen to me – you haven’t heard bitch but it’s coming.
You are very lucky that I’ve gone more passive agressive this holiday season and have switched off my usual, “Go F#ck Yourself” response switch.
Instead, I will choose to write to my private payer insurance company and file, yet another customer complaint form. Luckily ’tis online and I have a fill-in-the-blank template already created which I call Bitch Libs.
It is in a much nastier tone and style, but I share this from the interwebs as a close style sheet:
I also may have a nice discussion with my new physician about how his recepiontist’s attitude could potentially cost him patients or his patients their lives. Remember Vascular = Stroke & Anurism Potential
I’ve heard it’s a bulk industry (the more patients the more money) now so that may get a response.
Either way medical people try to be nice. If you can’t be nice certainly don’t call someone a bitch as you never know all the shit that is going on in their lives. (My 12 year old daughter is going in for major knee surgery on Monday and I have very few precious hours to get shit done because I have to call 1500 times to her medical office to fill out a form for the school which takes 1500 hours to process said form and the time and I need a date and time of THAT surgery so I can plan for the other 2 minor children and your damn vascular surgeon’s office sign says no cell phones! What is this 1990?)
Most importantly – don’t call someone a bitch in my earshot.
You will never know when I will go back to full on Go F#ck Yourself mode…
Your courteous reminder,